🩺 Health and Medical

More Google Reviews for
 
Built for AHPRA guidelines

Most health practices underinvest in Google reviews because of compliance confusion. That hesitation is costing them patients. Here's the clear answer and the simple fix.

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Trusted by health and medical businesses across Victoria

Physiotherapy
Chiropractic
Dentistry
Optometry
Osteopathy
Psychology
Podiatry
Occupational Therapy
Dietetics
Massage Therapy
Speech Pathology
General Practice
Hand Therapy
Physiotherapy
Chiropractic
Dentistry
Optometry
Osteopathy
Psychology
Podiatry
Occupational Therapy
Dietetics
Massage Therapy
Speech Pathology
General Practice
Hand Therapy
The Problem

Health practices are leaving their Google profile empty and it's hurting patient growth.

The compliance rules around reviews in health create confusion. Most practices resolve that confusion by doing nothing. That's the wrong call.

01
New patients choose on reputation before they make contact

When someone is looking for a physio, chiropractor, or dentist, they search Google and read reviews before they book. A practice with 12 reviews looks new or unestablished even if you've been operating for a decade. First impressions are formed before anyone picks up the phone.

02
Compliance confusion is causing paralysis

AHPRA's advertising guidelines create genuine uncertainty for practitioners. Many aren't sure what they're allowed to ask for, so they ask for nothing. The result is a Google profile that doesn't reflect the quality of care being delivered and a practice that loses patients to competitors who simply have more reviews.

03
Your competitors aren't doing this either yet

Because compliance uncertainty is widespread, most health practices in any given area have thin review profiles. The first practice to build a consistent, compliant review presence has a significant first-mover advantage. That window won't stay open indefinitely.

AHPRA and Reviews

Here's what you can and can't do. Clearly.

The rules are not as restrictive as most practitioners assume. The confusion comes from conflating two separate things: collecting reviews, and using reviews in advertising.

Allowed
  • Asking patients to leave a Google review after their appointment
  • Sending automated review requests via text or email after a visit
  • Having Google reviews displayed on your Google Business Profile
  • Responding to reviews on your Google Business Profile
  • Mentioning that you have Google reviews and directing people to read them
  • Using non-clinical reviews (about service, waiting times, facilities) in marketing materials
Not Allowed Under AHPRA
  • Using a review that contains clinical detail (treatment outcomes, symptoms, conditions) as a testimonial in advertising
  • Reproducing clinical reviews in paid ads, brochures, social media posts, or your website in a way that promotes the practice
  • Creating or publishing any testimonial that implies a clinical outcome
  • Offering incentives in exchange for reviews
Important: This is general information based on AHPRA's published advertising guidelines and is not legal advice. Rules may vary depending on your profession and registration board. If you are uncertain about your specific obligations, confirm with AHPRA directly or seek advice from your professional association. The key practical point is this: collecting Google reviews from your patients is permitted. What matters is how you use those reviews afterwards.
Why It Matters

Reviews drive new patient decisions even without advertising.

You don't need to use reviews in advertising for them to work. Google does that work for you.

🔍

Google search is your referral network now

A GP referral gets a patient in once. A strong Google presence brings in new patients continuously. Reviews are the credibility signal that converts a search into a booking.

🤝

Trust is the primary decision factor in health

Patients are choosing who to put their physical wellbeing in the hands of. They are not comparing prices. Reviews provide the social proof that makes a practice feel safe to choose before a first visit.

📍

Reviews improve your local Google ranking

Volume, recency, and rating are all signals Google's local algorithm uses to rank practices. A consistent flow of new reviews keeps your profile active and visible in local search results.

🤖

AI search reads your reviews to recommend you

Google's AI overviews are increasingly pulling from review content to decide which practices to surface. The more patients describe their experience, the more material Google has to recommend your practice over others.

Real Results

What it looks like in practice.

Dr Marcello Balnarring Chiropractic

Balnarring Chiropractic

Chiropractor · Balnarring VIC

Health and Medical
Reviews
60 days
10→43
+330% · all 5 star
GBP calls
60 days
108→212
+96% increase
Website clicks
60 days
213→366
+72% increase
"
Matthew has simplified things to help grow my business and we have 2x since starting with him. Results speak for themselves. Grateful to have him on my team.
Dr Marcello · Balnarring Chiropractic
✦

GBP optimisation completed alongside review automation, improving visibility beyond Balnarring into surrounding suburbs and helping Google understand exactly who this practice serves.

What You Get

Everything included. Nothing held back for a higher tier.

Here is exactly what runs from day one. No onboarding fees. No setup costs. One flat monthly price.

✓
Automated review requests after every interaction

Text and email requests go out automatically. You never have to remember to ask again.

✓
Review reactivation from your entire past customer list

Most businesses get 50 to 150 reviews in the first four weeks. From customers you already have.

✓
Smart follow-up sequences

If a customer doesn't respond first time, we send gentle reminders automatically. No chasing required.

✓
AI responses to every review

Professional, consistent, on-brand responses to your reviews. Zero effort from you.

✓
Personalised review requests

Requests include your customer's name, which increases conversion rates significantly over generic blasts.

✓
CRM integration and 1-on-1 setup call

We connect to your existing tools and walk you through setup. Most businesses are live within 30 minutes.

Each new patient who books once often becomes a regular. Five new patients a month adds up fast.

Average patient visit value $120
$80$300
New patients per month 5 patients
130
Extra monthly revenue (first visit only)
$600
Extra annual revenue (first visits only)
$7,200
Return on investment
8x per month
Monthly cost of Review Collector
From $79/mo

First visit revenue only. Patients who rebook multiple times multiply this figure significantly. These figures are illustrative.

How It Works

Set up once. Runs itself.

Three steps. One setup call. Compliant review requests go out automatically after every appointment.

1

Connect

Connect your practice management software Cliniko, Nookal, Halaxy, or similar. Or upload a patient list. Setup takes under 30 minutes and includes a 1-on-1 call.

2

Launch

We contact your past patients gradually with personalised review requests. Fresh reviews start appearing on your Google profile within 24 to 48 hours of launch.

3

Automate

After every appointment, new patients receive an automatic review request. We handle follow-ups and reply to reviews on your behalf.

Who We Work With

Every health and medical discipline covered.

If you're a registered or allied health practitioner seeing patients, Review Collector is built for your practice.

Physiotherapy Chiropractic Osteopathy Dentistry Optometry Psychology Podiatry Occupational Therapy Dietetics Massage Therapy Speech Pathology Hand Therapy Exercise Physiology Myotherapy Naturopathy Acupuncture General Practice Specialist Medical

Simple pricing. No lock-in contracts.

Priced by the number of review requests you want to send each month. Cancel any time.

Starter

$79/mo

Up to 50 requests/month

Most Popular

Growth

$109/mo

50–100 requests/month

Pro

$149/mo

100–300 requests/month

See Full Pricing

Ready to let your reviews do the selling?

Most practices see their first new reviews within 48 hours of launch.

Start Getting Reviews Book a Demo